Warranty & after-sales service

Miyuuverse IT Store

Last updated: 26 April 2026

Warranty (hardware)

• Hardware products are covered by manufacturer or supplier warranty. Duration and scope depend on the brand — see product documentation.
• Miyuuverse IT Store provides customer support for inquiries, installation guidance, and warranty claim assistance.
• Warranty does not cover misuse, accidental damage, or unauthorised modifications.

You can also use our warranty check tool if we have provided a digital registration flow for your purchase.

1. Customer support

• We help with questions about products, purchases, and delivery.
• Reach us via WhatsApp, email, or official social channels we list as official.
• We aim to respond within 24 hours on working days.

2. In-game purchases

We assist with confirming top-ups and resolving transaction issues when you ordered through Miyuuverse IT Store.

3. Returns & replacement

• Defective hardware purchased online or via pre-order may be returned or exchanged within 7 days — see Refunds & returns.
• If we have replacement stock, we ship to you; otherwise we may direct you to manufacturer or supplier warranty.

4. Warranty claim support

We can help with documentation, packaging guidance, and shipping steps for manufacturer or supplier claims, within reason.

5. Feedback & complaints

Feedback and complaints help us improve. We handle them professionally and aim for fair outcomes. Contact us through Store Support.