Refunds & returns

Miyuuverse IT Store

Last updated: 26 April 2026

Hardware (e.g. RAM, SSD)

• Hardware purchased online may be returned or exchanged within 7 days if defective, subject to inspection and our Terms.
• If replacement stock is available, we will ship a replacement.
• If replacement is not available, we may guide you to claim warranty through the manufacturer or supplier.
• Start the process via WhatsApp, email, or other official channels we publish.
• Pack returns securely. We may cover replacement shipping if agreed in advance.

Digital & in-game purchases

• Digital products and in-game purchases (e.g. MLBB Diamonds) are non-refundable once delivered, except where we explicitly state otherwise.
• Refunds, when applicable, are processed through the same payment method unless otherwise agreed.

Pre-order & defective pre-order items

• Pre-order products are sold in advance and may have longer delivery times.
• If a pre-order item arrives defective:
  • If replacement stock exists, we ship a replacement.
  • If not, we may guide you through manufacturer or supplier warranty.
• Contact us immediately via official channels when you discover a defect.
• Secure packaging for returns is your responsibility; replacement shipping may be covered if agreed in advance.