Refunds & returns
Miyuuverse IT Store
Last updated: 26 April 2026
Hardware (e.g. RAM, SSD)
- Hardware purchased online may be returned or exchanged within 7 days if defective, subject to inspection and our Terms.
- If replacement stock is available, we will ship a replacement.
- If replacement is not available, we may guide you to claim warranty through the manufacturer or supplier.
- Start the process via WhatsApp, email, or other official channels we publish.
- Pack returns securely. We may cover replacement shipping if agreed in advance.
Digital & in-game purchases
- Digital products and in-game purchases (e.g. MLBB Diamonds) are non-refundable once delivered, except where we explicitly state otherwise.
- Refunds, when applicable, are processed through the same payment method unless otherwise agreed.
Pre-order & defective pre-order items
- Pre-order products are sold in advance and may have longer delivery times.
- If a pre-order item arrives defective:
- If replacement stock exists, we ship a replacement.
- If not, we may guide you through manufacturer or supplier warranty.
- Contact us immediately via official channels when you discover a defect.
- Secure packaging for returns is your responsibility; replacement shipping may be covered if agreed in advance.